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Ravago is a leading international player within recycling and distribution of plastics, rubber and chemicals. Over the years, Ravago grew from a local Belgian company into an international group with more than 9,000 employees worldwide.
IT support engineer
IT Support Engineer
About Ravago
Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship.
For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.
Purpose of the role
To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.
Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.
Requirements
- Very good knowledge of Microsoft Platform Tools
- Knowledge of other systems/programs are a plus.
- Fluent Spanish and/or Catalan
- Fluent English
- You are well organized and able to analyse an IT problem in a short timeframe
- User/Client oriented
- You are motivated to help people with IT problems
- Good communicator
- Capable to understand and accept the impact on the business
- Love to work in a team
- Min. Bachelor ICT or similar by experience (3-5 years)
- Availability to travel, from time to time, to a work centre of Grupo Ravago España (Manresa, Tarragona or Vic).
Principal responsibilities/tasks
- Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
- Using Topdesk as the ITSM tool from Ravago.
- Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
- Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
- Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
- Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
- By creating and updating FAQ documentation
- Stay well informed about the evolutions within the specific field, keep his/her knowledge up to date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.
What do we offer?
- To be part of the IT team of the Center of Expertice of Grupo Ravago.
- Stable full-time project with a salary commensurate with the candidate's experience.
- Partial subsidy of the corporate canteen for food service.
- Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.
- Home Office policy: a maximum of 8 working days per month with a maximum of 2 days per week.
- 22 days' holiday + free time off.
We are waiting for you!
